Privacy Policy

1. Introduction

Parshwanth Formatting (OPC) Private Limited, trading as VP Internationals ("we", "us", "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vpinternationals.com or use our services.

We are ISO 27001:2022 certified, demonstrating our commitment to information security management. All personal data is handled in accordance with this certification and applicable data protection laws including the General Data Protection Regulation (GDPR) for our UK and EU clients.

2. Information We Collect

Personal Information You Provide

When you use our services or contact us, we may collect:

• Identity Information: Name, job title, company name
• Contact Information: Email address, phone number, postal address
• Financial Information: Payment details, billing address (processed securely)
• Project Information: Documents, files, and content you provide for our services
• Communication Information: Messages, emails, and correspondence with us

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent, referring website
• Location Information: General geographic location based on IP address

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to enquiries and send project updates
• Billing: To process payments and send invoices
• Legal Compliance: To comply with legal obligations
• Security: To protect our services and detect fraud
• Marketing: To send promotional materials (only with your consent)
• Analytics: To understand how our website is used and improve it

Legal Basis for Processing (GDPR)

We process your data based on:

• Contract: Processing necessary to fulfil our service agreement with you
• Consent: Where you have given explicit consent (e.g., marketing)
• Legitimate Interests: For business operations, security, and improvement
• Legal Obligation: To comply with applicable laws and regulations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Secure file transfer protocols for document exchange
• Access controls limiting data access to authorised personnel only
• Regular security audits and assessments
• Employee training on data protection and security
• ISO 27001:2022 certified information security management system

5. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Provide relevant content and features

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
• Functional Cookies: Remember your preferences for a better experience.

You can control cookies through your browser settings. However, disabling cookies may affect some functionality of our website.

6. Third-Party Services

We use the following third-party services that may collect data:

• Google Analytics: Website analytics and usage statistics
• Tawk.to: Live chat functionality
• Payment Processors: Secure payment processing (bank transfers)

These services have their own privacy policies governing the use of your information. We recommend reviewing their policies for more details.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data we hold
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us at info@vpinternationals.com. We will respond within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Client Records: 7 years after last transaction (legal/accounting requirements)
• Project Files: 30 days after project completion (unless otherwise agreed)
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (Google Analytics default)

9. International Data Transfers

Your information may be transferred to and processed in India, where our operations are based. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

For transfers from the UK/EU, we rely on standard contractual clauses and other appropriate transfer mechanisms to ensure adequate protection of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: